• About

General FAQs

Do you have questions about BasicGrey®? Chances are someone else had the same questions you had! Please check out the questions below to see if your questions are answered. Feel free to contact us using the Contact Us page.

For more Frequently Asked Questions visit these links:  Scrapbooking | Fabric | Digital

How can I obtain a BasicGrey® catalog?

If you are licensed wholesaler you can log into your account and request a catalog. You may log into your account and select the Catalog Request option in the menu on the left hand side. You may also contact a Customer Service Specialist by calling (801)544-1116 or by email at info@basicgrey.com, We do not offer a consumer catalog.

How do I make a donation request?

Please fill out our online Donation Request Form.

How do I make a teaching request for my store or event?

Please fill out our online Teaching Request Form.

How do I shop at this site?

Please view our Shopping at BasicGrey.com video.

How do I browse through the site?

Please view our Browsing at BasicGrey.com video.

What is a shopping cart?

Please view our Shopping at BasicGrey.com video.

How do I add items to my shopping cart?

Please view our Shopping at BasicGrey.com video.

How do I remove items from my shopping cart?

Please view our Shopping at BasicGrey.com video.

How do I change the quantity of certain items in my shopping cart?

Please view our Shopping at BasicGrey.com video.

After I am happy with the items in my shopping cart what’s the next step?

Please view our Shopping at BasicGrey.com video.

Can I use more than one coupon on an order?

This is not an option, and the shopping cart is limited to applying one coupon per order placed.

What are Cookies and what setting do I need to access BasicGrey®?

Cookies are a very small text file placed on your hard drive by a Web Page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you. This option will need to be enabled to access our site.

I spotted a problem with the site, who can I contact to fix this?

Please use our Contact Us page on the web site. You can also contact a Customer Services Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.

What do I do if I'm having trouble ordering?

Please use our Contact Us page on the web site. You can also contact a Customer Services Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.

How do I access my downloadable items after checkout?

Please view our Downloading Purchases Video.

I would like to design for BasicGrey®. Do you have a design team?

BasicGrey® does not have an official design team, but rather a small group of talented women who provide amazing artwork for our newsletters, trade show booths, catalogs and magazines. If you are interested in submitting a sampling of your work, please email info@basicgrey.com.

May I sell projects that I made using BasicGrey® products?

The short answer is “yes,” but please read our Angel Policy to avoid any copyright infringement.

Can I order product directly from BasicGrey®?

We have recently offered sales direct to consumers. For a complete listing please vist the Retail Shop area of the website.

How can I provide BasicGrey® with product or other feedback?

We love to receive feedback on our product and encuorage you to use the Customer Feedback Form.

How can I get in touch with BasicGrey®?

Please use our Contact Us page on the web site. You can also contact a Customer Services Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.

 

 

 

How do I join the email list?

When logged into your account you have the option to select the check box that reads "Yes, I would like to receive newsletters, updates and announcements from BasicGrey® ." and this will add you to our email list.

How do I remove myself from the newsletter list?

When logged into your account you have the option to uncheck the check box that reads "Yes, I would like to receive newsletters, updates and announcements from BasicGrey® ." and this will remove you to our email list.

How secure is www.basicgrey.com?

Please visit the Secure Servers for more information about the security at the BasicGrey® website.

Do you have a "walk-in" store?

BasicGrey® is not open to the public. We appreciate the interest.

Does www.basicgrey.com store my credit card information on their server?

Please visit the Payment Conditions link for more information.

Where is my backorder?

You can log into your account and check the status of you orders by visting the History tab in the left hand menu. If you are not finding the information that you are looking for you may contact a Customer Services Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.

 

 

 

 

 

Do you offer designer samples?

While BasicGrey® does not often offer designer or promotional samples on a regular basis, we are willing to consider providing samples to designers from time to time. For more information on promotional samples, please fill out completely the Donation Request Form and fax or email to BasicGrey®. While we are unable to fulfill every request we receive, we will contact you in the event that your donation request is approved.

 

 

What is your Return Policy?

Please visit the Return Policy link for more information.

 

What is your Privacy Policy?

Please visit the Privacy Policy link for more details.

Will you share my email address with other businesses?

We will not share your email address with other businesses. Please visit the Privacy Policies link for more infomation.

How can I speak to a real person or get a question answered?

You can always speak with a real person at BasicGrey® by contacting a Customer Services Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.

 

How do I locate digital files that I downloaded on my PC or Mac?

Most internet browsers will ask you where you would like to save the files when you start the download. It’s easier to find things later if you create a special folder on your computer to save all your digital scrapbooking kits and files. Just select this folder when you download.

However, if you have already downloaded files and did not specify a location or folder on your computer, here are some tips to help you find your files:

If you’re using Windows, please visit the following webpage: Find a File You’ve Downloaded

If you’re using Mac OS 10.4 or below, all files downloaded from an internet browser are saved to your desktop.

If you’re using Mac OS 10.5 or above, all files downloaded from an internet browser are saved in your downloads folder in your dock, or the following location users/YOURUSERNAME/Downloads/

How do I create an account with BasicGrey®?

Please visit the Create an Account link for directions.

How much will my shipping charges be?

Please visit the Shipping Rates link for more information.

Do you ship to an APO/FPO?

Please visit out Shipping Policy link for more information.

What are the technical requirements to view this website?

You need to have the most current version of the Web browser you prefer to use and internet access.

I can't view any of the videos in BG TV. What's wrong with my computer?

There might be a number of issues that prevent you from viewing BG TV videos. Most likely, you only need to update the Flash Player on your computer. Click here to get the latest version of Adobe Flash Player.

Can I track my order?

Please visit our Order Tracking link for more information.

How does “free shipping” work?

When a promotion is extended a coupon is created with a promotion code that would need to be entered in the Coupons area of the order upon checkout. You can always contact a Customer Services Specialist by calling (801) 544-1116 or by email at info@basicgrey.com for assistance.

Can I ship to a different address than my billing address?

You have the option during the check out process to enter an alternate delivery address. Please contact a Customer Services Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.

How do I know if my order went through?

When you select the “Place Order” button once your order is finished you will see a receipt that will have a copy of the order placed and the details. An auto-generated email will be sent to you at this point with the same information. You will be able to log out or navigate away from this page without any information being lost, as your order will be final.

You will be sent an email with this information and another again once it ships. You have the option to log in to check the status of your order (and access shipping and tracking information) 24 hours a day, seven days a week online.

What is a “coupon code” and how do I get one?

When a promotion is extended a coupon is created and emailed or mailed with a coupon or promotion code that would need to be entered in the Coupons area of the order upon checkout. You can always contact a Customer Service Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.

Can I still order if I am an International Customer?

Absolutely! All you need to do is create an account online at  www.basicgrey.com.

How can I find out the status of my order?

You can log into your account an select the History option in the left hand menu and this will be pull all order history with the status of the order as well.

What happens if an item I ordered is found to be out of stock?

During the check out process you will be prompted on how you would prefer to have the cart handled based on several options. These options are based on availability.

I lost my password. How do I retrieve it?

On the login screen at www.basicgrey.com you will find a link called "Forgot Password" under the password field. Select this and you will be prompted to provide your user name (email address) and a new password will be generated and emailed to the address provided.

How do I change my e-mail address?

When logged into your account you have the option in the Account Profile screen to change or update your email address. Please keep in mind that this will also be an update to the user name that is used to log into the account. Please contact a Customer Services Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.

How do I log in?

Once an account is created the email address that was provdied will be your user name. You will need the password that is associated with the email address to sucessfully login. Please contact a Customer Services Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.

How do I update my registration information?

When you are logged into www.basicgrey.com you will be directed to your Account Profile page and can update registration information at anytime. Please contact a Customer Service Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.