Digital FAQs

Do you have questions about BasicGrey’s Digital Products? Chances are someone else had the same questions you had! Please check out the questions below to see if your questions are answered. If not, feel free to contact us using the Contact Us page.

Please visit the links provided for other Frequently Asked Questions about Scrapbooking |  Fabric products.

What is digital scrapbooking and how can I learn more about it?

Digital scrapbooking is a way of documenting your memories and life much the same way traditional scrapbooking is. However, there isn't any mess to clean up at the end. There are many programs that you can use for digital scrapbooking such as Adobe Photoshop Elements, Adobe Photoshop, Jasc Paint Shop Pro, Microsoft Digital Image Pro, Ulead Photo Impact and many others. Since most people take their photos with a digital camera and download them onto their computers, it’s very easy to take the next step and turn them into scrapbook pages. Check out our videos on how to use our various digital products.

How do I locate digital files that I downloaded on my PC or Mac?

Most internet browsers will ask you where you would like to save the files when you start the download. It’s easier to find things later if you create a special folder on your computer to save all your digital scrapbooking kits and files. Just select this folder when you download.

However, if you have already downloaded files and did not specify a location or folder on your computer, here are some tips to help you find your files:

If you’re using Windows, please visit the following webpage: Find a File You’ve Downloaded

If you’re using Mac OS 10.4 or below, all files downloaded from an internet browser are saved to your desktop.

If you’re using Mac OS 10.5 or above, all files downloaded from an internet browser are saved in your downloads folder in your dock, or the following location users/YOURUSERNAME/Downloads/

How do I open .zip files on my PC or Mac?

The most common way to open Zip files is to use one of the following free programs.

On a PC: WinZip
On a Mac: StuffIt Expander

Are all digital papers and elements high resolution?

Yes. All of our digital products are high resolution and designed to be printed at 300ppi.

How many times can I use a digital paper or element?

You can use it as many times as you want. There is no limit.

How do I change the desktop wallpaper on my computer?

Please refer to the following links for instructions: Windows XP | Windows Vista | Windows 7 | Mac OS 10

How do I print my digital layouts and cards?

You can print your layouts and cards at home, although you will need a wide format printer to print 12x12 layouts. Lots of digital scrapbookers print their 12x12 layouts as 8x8 to save on the cost of paper. Also, most printers that print photos can print cards, and possibly layouts, too. Check with your local photo printer to see if they can print 12x12. Some printers will print a 12x18 sheet. This allows you to set up a file that has a 12x12 layout, plus two smaller 6x6 layouts.

There are also several online print companies that can print 12x12 layouts. To find online printers, run an internet search on “printing 12x12 scrapbook pages.”

When is my credit card charged?

At the time that the order is placed.

 

What is the return policy for downloaded items?

BasicGrey® does not accept returns on downloadable products. If you are having trouble using or downloading a product, Please contact a Customer Services Specialist by calling (801)544-1116 or by email at downloads@basicgrey.com for assistance.

What are the technical requirements to download and open a digital file?

  • Internet access
  • For digital scrapbooking files, you will need a design program (Adobe Photoshop, Jasc PaintShop Pro, etc)
  • For PDFs, you will need Adobe Reader. Click here (http://get.adobe.com/reader/) to download the program for free.
  • For some files, you will also need software to unzip .zip files (WinZip for Windows based computers, or Stuffit Expander for Macs)

 

Is BasicGrey® going to release every line as digital products? If so, how soon after the products debut will they be available as digital kits?

Our goal is to have all of our lines available in digital format one day. We don’t have a specific date to achieve that goal, but we will release digital lines regularly. We would love input on which lines you would like to see first!

Is BasicGrey® going to offer free kits like the other digital scrapbooking sites?

We do not currently offer free digital scrapbooking kits. However, we do have free blinkies for blogs and message boards.

How do I access my downloadable items after checkout?

Please view our Downloading Purchases Video.

How do I use BasicGrey's® wallpaper on my Apple iPhone or iPod Touch?

Each BasicGrey® wallpaper kit comes with a smaller wallpaper for mobile devices.

Syncing wallpaper images to your iPhone/iPod Touch:
To customize your device with BasicGrey® digital wallpaper, sync the wallpaper image to your device as if it were any other photo:

  1. Connect your iPhone/iPod Touch to your computer and open the iTunes application.
  2. Select your device in the lefthand column. This will display the device settings screen.
  3. Click on the Photos tab.
  4. Select the folder(s) which contain the photos you would like synced to your device. TIP: For easy organizing, create a folder on your computer specifically labeled "Wallpaper" and place the wallpaper files in the folder. Select the folder in this step.
  5. Click Sync. Your photos will then transfer to your iPhone/iPod Touch.

Once on your iPhone/iPod, all photos you synced will appear in the Photos section of your iPhone/iPod Touch, and therefore can be selected as a wallpaper.

Changing the wallpaper on your iPhone/iPod Touch:
Begin from your iPhone/iPod Touch's home screen, then tap on the Settings icon. From the list, tap on Wallpaper. You can then choose from any images that are on your device.

How do I use the digital scrapbooking files I purchase?

We have some helpful videos on the BG TV page of this website that can help you learn about BasicGrey® digital product. Videos include using brushes, monograms, alphabets, quick albums and pages, and custom blog headers.

How do I customize a Blog Header?

Please view our Custom Blog Headers video.

May I sell projects that I made using BasicGrey® digital products?

Please read the Terms of Use document included in your digital files. Or you can obtain the TOU by clicking here.

Can I use your kits to make personal blog banners, photo cards for my clients, business cards for my friends or flyers for a school group?

All of our digital products are for personal use only and cannot be used in ANY commercial applications or to make a profit of any kind. Please refer to our Terms of Use for more details.

What file types are used in BasicGrey digital kits? What software programs are compatible with the files?

The file types included in each kit are listed in the product description. The kits might contain any of the following file types: .png, .jpg, .abr, and .psd.

Nearly every software program for photo editing or digital scrapbooking will open .png and .jpg files. However, to open an .abr file (Adobe brush file) or a .psd file (the layered Photoshop files used in digital page template kits), you must use either Adobe Photoshop Elements or Adobe Photoshop. NOTE: All kits that contain .abr files also provide .png files of the same images for use in all software programs.