Fabric FAQs

Do you have questions about BasicGrey’s Fabric? Chances are someone else had the same questions you had! Please check out the questions below to see if your questions are answered. If not, feel free to contact us using the Contact Us page.

Please visit the links provided for other Frequently Asked Questions about Scrapbooking | Digital products.

Will you share my email address with other businesses?

We will not share your email address with other businesses. Please visit the Privacy Policies link for more infomation.

What do I do if I'm having trouble ordering?

Please use our Contact Us page on the web site. You can also contact a Customer Services Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.

When is my credit card charged?

At the time that the order is placed.

 

I need my order by a certain time period, what are my options?

Please visit our Rush Shipping link for more information.

 

How do I know if my order went through?

When you select the “Place Order” button once your order is finished you will see a receipt that will have a copy of the order placed and the details. An auto-generated email will be sent to you at this point with the same information. You will be able to log out or navigate away from this page without any information being lost, as your order will be final.

You will be sent an email with this information and another again once it ships. You have the option to log in to check the status of your order (and access shipping and tracking information) 24 hours a day, seven days a week online.

How secure is www.basicgrey.com?

Please visit the Secure Servers for more information about the security at the BasicGrey® website.

Can I purchase fabric in yardage?

BasicGrey® only offers the pre-cut packs available for sale.

  • Fat quarter pack (AB) bundle of 40 skus pre-cut to 18”x20”
  • Dessert roll (DR) roll of 10 strips pre-cut to 5”x45”
  • Honey bun (HB) 1 ½” x 45” strips
  • Jelly roll (JR) 2 ½” x 45” strips
  • Layer cake (LC) 42 pre-cuts 10”x10”
  • Charm pack (PP) 5”x5” sqaures
  • Turnover (TO) 80 pre-cut 6” triangle pieces

Do you have a fabric catalog?

BasicGrey® does not have a fabric catalog, please contact Moda fabrics or refer to our website for more pictures and description.

What is a... Fat quarter pack, Dessert roll, Honey bun, Jelly roll, Layer cake, Charm pack, Turnover?

  • Fat quarter pack (AB) bundle of 40 skus pre-cut to 18”x20”
  • Dessert roll (DR) roll of 10 strips pre-cut to 5”x45”
  • Honey bun (HB) 1 ½” x 45” strips
  • Jelly roll (JR) 2 ½” x 45” strips
  • Layer cake (LC) 42 pre-cuts 10”x10”
  • Charm pack (PP) 5”x5” sqaures
  • Turnover (TO) 80 pre-cut 6” triangle pieces

 

How do I cancel an Order?

Please visit the Change or Edit an Order link for more information.

Does www.basicgrey.com store my credit card information on their server?

Please visit the Payment Conditions link for more information.

How do I make a change to an Order?

Please visit the Change or Edit an Order link for more information

What is your return policy for fabric?

Please visit our Return Policy Link for more information.

Do you offer fabric samples?

While BasicGrey does not often offer designer or promotional samples on a regular basis, we are willing to consider providing samples to designers from time to time. For more information on promotional samples, please fill out completely the Donation Request Form and fax or email to BasicGrey. While we are unable to fulfill every request we receive, we will contact you in the event that your donation request is approved.

What forms of payment do you accept?

Please visit the Payment Conditions link for more details.

How do I add items to my shopping cart?

Please view our Shopping at BasicGrey.com video.

How long will it take to receive an order?

Please visit our Shipping Terms link form more information.

Where can I find your fabric in stores?

Please vist the Moda Store Locator link for more information.

Do you ship internationally?

Please visit the International Shipping link for more information.

How does “free shipping” work?

When a promotion is extended a coupon is created with a promotion code that would need to be entered in the Coupons area of the order upon checkout. You can always contact a Customer Services Specialist by calling (801) 544-1116 or by email at info@basicgrey.com for assistance.

Can I ship to a different address than my billing address?

You have the option during the check out process to enter an alternate delivery address. Please contact a Customer Services Specialist by calling (801)544-1116 or by email at info@basicgrey.com for assistance.